Website Privacy Policy

1. Introduction

Pulsepoint Pty Ltd trading as Wevia (ABN: 79 679 781 394) ("we", "us", "our") is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and store personal information when you access our website or use our remittance services. This policy is prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant AUSTRAC obligations.

2. Scope

This Privacy Policy applies to:

• visitors to the Wevia website;
• users of our services;
• customers, prospective customers, and business partners;
• contractors and service providers.

3. Personal Information We Collect

We may collect the following types of personal information:

(a) Identity Information

• full name;
• date of birth;
• nationality;
• government-issued identification (e.g. passport, driver’s licence).

(b) Contact Information

• email address;
• phone number;
• residential or business address.

(c) Financial and Transaction Information

• bank account or payment details;
• remittance transaction details;
• source of funds and beneficiary information.

(d) Verification and Compliance Information

• information collected for AML/CTF purposes;
• results of identity verification checks;
• sanctions, PEP, and adverse media screening results.

(e) Technical and Usage Information

• IP address;
• browser type;
• device identifiers;
• website usage data and cookies.

4. How We Collect Personal Information

We collect personal information:

• directly from you when you register, transact, or contact us;
• through our website and applications;
• from third-party verification providers;
• from banks, payment providers, or counterparties;
• where required or authorised by law.

5. Purpose of Collection

We collect and use personal information to:

• provide and manage remittance services;
• verify identity and comply with AML/CTF laws;
• process payments and transactions;
• manage customer accounts;
• detect and prevent fraud, financial crime, and misuse;
• comply with legal and regulatory obligations;
• improve our website and services;
• communicate with you regarding your account or services.

6. Disclosure of Personal Information

We may disclose personal information to:

• AUSTRAC and other regulators where required by law;
• banks, payment processors, and correspondent partners;
• identity verification and screening providers;
• professional advisers (legal, accounting, compliance);
• service providers and contractors;
• law enforcement agencies where legally required.

We do not sell personal information.

7. Overseas Disclosure

Some service providers or counterparties may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients comply with privacy obligations consistent with Australian law.

8. AML/CTF Obligations

As an AUSTRAC-regulated reporting entity, Wevia is required to collect, verify, retain, and report certain personal information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This includes obligations to:

• conduct customer due diligence;
• monitor transactions;
• lodge Suspicious Matter Reports (SMRs);
• retain records for prescribed periods.

These obligations override any request for deletion where retention is legally required.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• secure IT systems;
• access controls;
• encryption and monitoring;
• staff confidentiality obligations.

10. Data Retention

Personal information is retained only for as long as necessary to:

• fulfil the purposes outlined in this policy; and
• meet legal, regulatory, and AUSTRAC record-keeping requirements.

11. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time, subject to legal exceptions.

12. Cookies and Analytics

We use cookies and analytics tools to improve website functionality and user experience. You may disable cookies through your browser settings, noting this may affect website performance.

13. Complaints

If you have a privacy complaint, please contact us using the details below. We will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.

15. Contact Details

Pulsepoint Pty Ltd (trading as Wevia)

Email: support@gowevia.com

Website: https://gowevia.com

Last Updated: 29 January 2026